Your privacy matters to us
Learn how your information is handled under Australian privacy law
Introduction to our privacy policy
This policy explains how we collect, use, and protect your personal information when you use our website or subscribe to our services.
We are committed to safeguarding your privacy in accordance with Australian legislation and best practices.
How we collect your data
We collect information directly from you and automatically through your use of our website and services.
Information you provide directly
- • Contact information (such as name and email)
- • Details provided in forms or requests
- • Subscription and payment preferences
- • Correspondence with our team
- • Feedback and survey responses
Information collected automatically
- • Device information and browser type
- • Pages viewed and site navigation
- • IP address and location data
- • Usage patterns and interactions
- • Cookie and tracking data
How we use your information
We use your data to provide services, respond to inquiries, and improve our offerings in compliance with Australian law.
- • Process subscriptions and payments
- • Deliver requested services
- • Communicate with you
- • Monitor and improve our website
- • Ensure compliance with regulations
- • Respond to support requests
- • Send service-related notifications
Our promise: Your personal data is never sold and is protected by strict security standards. We respect your privacy at every step.
When we share your data
We only share information with trusted partners as needed for service delivery or legal compliance.
Service providers
We may use third-party providers for payment processing or support, each bound by confidentiality and data protection obligations.
Legal obligations
We may disclose data to comply with Australian law or regulatory requirements.
Anonymous statistics
We aggregate data to improve services without identifying individuals.
Your rights and choices
You can access, correct, or request deletion of your data, and exercise other rights under Australian privacy law.
- • Request details of personal data held
- • Correct inaccuracies in your information
- • Request deletion of your data
- • Request data transfer in a suitable format
- • Object to certain processing of your data
- • Request restriction on processing activities
Contact us to exercise your rights or for any privacy-related concerns.
How we protect your data
We implement safeguards to keep your information secure, including encryption and access controls.
Technical measures
- • Data encryption in transit and at rest
- • Regular security audits and updates
- • Access controls for staff
- • Secure data storage systems
Organisational measures
- • Staff training in data protection
- • Internal privacy policies enforced
- • Confidentiality agreements for partners
- • Incident response procedures
How long we retain your data
We keep your information only as long as needed to provide services or as required by law.
- • Retained for active subscriptions
- • Retained for service improvement
- • Stored for support and recordkeeping
- • Kept for required periods by law
- • Retained only with your consent
You may request deletion of your data subject to legal requirements.
International transfers of data
We do not routinely transfer data overseas. If required, safeguards are applied in line with Australian law.
- • Contractual data protection measures
- • Adequate jurisdiction assessment
- • Limited transfer to service providers
- • Compliance with legal frameworks
Cookies and tracking technologies
We use cookies to improve your experience and analyse site usage. See our cookie policy for details.
Types of cookies used
- • Enable essential website features
- • Track site performance and usage
- • Remember your site preferences
- • Support enhanced functionality
You can control cookies in your browser settings. Some features may be affected if cookies are disabled.
Changes to this privacy policy
We may update this policy to reflect changes in law or our practices. Updates are posted on this page.
- • Email notifications for major changes
- • Website announcements
- • Date of last update displayed
- • Contact details for questions
Please review this policy regularly for the latest information.
Contact for privacy concerns
If you have questions or wish to exercise your rights, contact our privacy team.
vexasaraiana
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61-7-0390-0564
Email: content@vexasaraiana.com
Policy last updated October 6, 2025
Effective from October 6, 2025